Casino cautions: Destination Poker

July 2, 2004

The player community was up in arms this week over a $10 200 winnings disqualification on "bonus abuser" grounds....when the player had not taken bonusing!

Destination Poker.com manager Jeffrey Wallace deployed a questionable but well-used tactic to disqualify the player's winnings, ignored emails "...for weeks" and still holds the player's deposit to boot.

Wallace claimed that the player appeared on a no-notification / no appeal and unidentified negative database as a bonus abuser. But he didn't seem to mind until the player got lucky. Despite being advised that the correct process is to either ban the player before wagering, or to pay all monies due before a declaration of bonus abuse, Wallace remained unmoved.

This led to more fora recriminations and a Rogue listing at one very popular portal, although this did not seem to concern Wallace, giving rise to speculation that he may not be an experienced manager. As we went to press the row was a-building, and included some convincing indications that Destination is a member of the Connect To Casino / Portofino / Hampton group. This is denied by spokesmen. Complaints were also being made to RTG's new Montana dispute resolution facility and Neteller.

As we went to press this week Wallace replied to our query, pretty much confirming the facts surrounding this case but insisting that his decisions are correct and he will stand by them. Asserting that, as a new operation Destination is concerned about bonus abusers taking them for a ride, he confirmed the use of a negative database on which the player had appeared, and the fact that on the specific transaction which led to the big win the player had not taken a bonus. Regarding the withheld deposit, Wallace claimed that he would pay $2400 "...if he calms down and calls us."

Infopowa news