Montana dispute resolution service
July 9, 2004
Last week we reported on the Montana dispute resolution service set
up by Real Time Gaming as part of their recent initiative to improve
their customer relations activities. There were mixed reports on the
speed and success of the operation, which is still in the development
phase.
This week Casinomeister, which has a monitoring arrangement on the
project with RTG, gave a first report that indicates that some real
progress is being made, with a little over 50 percent of all complaints
resolved and a further 30 percent that should be completed over the
next few days, delivering an 80 percent completion. Presumably this
means that 20 percent of complaints were rejected as unfounded.
The 'Meister says "I am satisfied that some real action
is occurring and this just isn't another attempt to sweep things under
the carpet."
It appears that Montana has yet to get up to speed in every sense
of the word, because the report notes that "This is a new project,
so some patience is needed. The site states: 'Typically this
process takes about three weeks but can take twice that depending
on the volume of play or the number of operations involved.' so
please bear this in mind."
More information about RTG
casinos.
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