Royal Dutch Casino saga continues ...
March 11, 2005
Royal Dutch Casino was this week accused by a player of using
misleading promotional tactics...and asked how the beleaguered casino
obtained her address.
The player found promotional material in her spam folder, allegedly
from a site named "Astrology-Info 1" The 'pull' in the
spam was the statement:
"You are the draw winner - check below" which
she found suspicious because she had never entered a draw.
All was revealed when she scrolled down, however - it was another
"HUGE" promotion from Royal Dutch Casino. And of course
she was not a winner.
This sort of misleading advertising joins the list of other misconduct
by the casino management and certainly does little for what is left
of the RDC reputation.
And the player is asking awkward questions - like how Royal Dutch
Casino obtained her email address when she has never downloaded
their casino or been in contact with it.
Coming at a time when there have been suggestions that a former
employee of Gambling Federation had joined Royal Dutch and was suspected
of taking a player database this does not sound good .... because
the player in this case has in the past played and given her details
to Gambling Federation operations!
As we went to press this week Royal Dutch assured the player that
it abhorred spamming and suggested that this example may have emanated
from an affiliate (an ancient excuse for marketing misdemeanors)
Unfortunately, an expert examination of the promo email showed that
it had actually come from Royal Dutch itself!!
Adding to the criticisms of Royal Dutch Casino came the news that
a week after promising to pay a player who has been trying to get
his money out of them for eight long months, nothing has appeared.
After some unpleasant wrangling over the $ 2 700 payment, Royal
Dutch finally agreed last week to pay up, and asked for the player's
banking details which were promptly supplied. As we went to press
nothing had been received.
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