Integrity Casino Group fights bonus abuse
March 18, 2005
Integrity Casinos recently announced an audit on all player
accounts to combat a certain undefined category of players that
"detract from the ability of Integrity Casinos to reward
the genuine and legitimate players". Unfortunately by
not defining this category, this gives Integrity Casinos carte blanche
to lock out any player they choose so. This could be interpreted
as a genuine attempt to fight bonus abuse, but also as an indication
Integrity Casinos is experiencing financial problems. [Editor, GamblingPress.com]
Here's InfoPowa's take on this development:
Industry observers were this week interpreting a press release
from the established and successful online casino group Integrity
Casinos as a clear warning that the management has no intention
of doing business with so-called *sharp* players, and intends to
do something about it.
The consensus seemed to be that the release was a definite warning
for the itinerant population interested only in taking advantage
of bonuses: get out of Dodge as far as the group's online casinos
are concerned.
Captain Cooks Casino, Kingdom Casino and the more recent Classic
Casino are all part of the group.
The release reveals that staff are methodically and thoroughly carrying
out a full inspection of every account - a formidable task given
the likely size of this popular group's gambler base.
The objective is to identify the small percentage of gamblers with
whom the group is no longer interested in doing business, and the
intention is to enforce right of admission and refusal to contract
with those it deems to be more interested in touring for bonuses
than an ordinary gambling entertainment based relationship.
Although the group has not put a specific name to the category it
is about to exclude, it probably covers whatever are loosely identified
as "advantage players, smart players, professional gamblers,
math players, bonus hunters or percentage players. "
The release states: "These actions are all designed to
ensure that Integrity Casinos is known to operate brands where players
who look for genuine gaming entertainment based around playing against
the rules of the games fairly, are welcomed and treated with respect
and courtesy.
"Players who do not fall into this category detract
from the ability of Integrity Casinos to reward the genuine and
legitimate players for their continued patronage of our brands,
and will not be tolerated."
In enforcing the new policy, the group will be returning deposits
and winnings to excluded players, but apparently disqualifying any
bonuses. Once locked out, the players will be permanently excluded
in terms of right of admission.
Ordinary players will be unaffected by the moves, and will encounter
no obstacles to their gambling at the casinos other than experiencing
response delays for the short period staff are dedicated to this
"...arduous task."
The policy illustrates a growing frustration with time consuming
bonus policies and disputes among industry operators, and will be
watched with interest as it is progressively applied.
But any retroactive disqualification of bonuses will cause a major
row in the player community and could be extremely difficult to
justify.
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