Montana overseas dispute resolution

March 23, 2005

InfoPowa has never hesitated to criticize turnkey provider Real Time Gaming when one of its licensees strays from the path of righteousness, and it is therefore needed that we take note of interesting information from a reliable company source this week.

It appears that a plan is shaping up to build on the generally favorable reception of the Montana Overseas dispute resolution service introduced last year by the parent company. There is certainly room for improvement in terms of communication and speed here, but the service is undoubtedly a step forward for the formerly "hands off" software provider and it is to be hoped that performance is ramped up in the months ahead.

Montana is apparently now part of any RTG closure process. Our source says that there is increased focus on ".....terminating or declining to renew the licenses of operators who are not able or willing to meet their obligations. Several operations have been closed recently. Montana has the authority to ensure that these shutdowns are carefully monitored, and that accounts with cash balances and legitimate payouts belonging to players of closed casinos are paid in full."

Finally, look out for a press announcement soon from the international TST testing labs or RTG itself - the word is that the company has passed certification tests on its RNG.

Footnote: For players not yet familiar with Montana Overseas, this is the address where emailed complaints can be lodged if the matter has proved impossible to resolve at any RTG-powered casino: http://disputes.montanaoverseas.com/

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